Our Payment and Delivery Policy

1. Payment Terms

Payments for purchases made on OnlineGiftBazaar.com are collected at the time of order through the world's most secure payment infrastructures and our local payment channels (PayTR/Credit Card).

  • Cancellation and Refunds: In the case of stock issues or possible order cancellations, your refund will be credited to your card within 10 business days, depending on your bank's procedures.
  • Installment Options: Installment options for Turkish bank cards are available on the payment page.

2. Delivery Process (International Standard)

Since our products are designed to be "personalized" and shipped to you from our global workshops, our delivery process is managed with boutique-level care.

  • Preparation Time: The production time for personalized products (music magnets, 3D figures, etc.) is 3 to 7 business days from order confirmation.
  • Shipping and Customs: Your products are shipped through our international logistics network (YunExpress, etc.). All customs duties and fees are covered by Online Gift Bazaar; you will not pay any additional charge upon delivery.
  • Delivery Time: Once your order has shipped, it will be delivered to your address within an average of 8–10 business days. You will be notified in advance in the event of any likely delay.

3. Payment and Order Tracking

If an issue occurs in our system, you will be notified instantly on the payment page.

  • Confirmation: An automatic confirmation email is sent to the email address you provided once your order is complete.
  • Incorrect Address: For packages that cannot be delivered due to address errors, we will contact you directly.

4. Important: Receiving Your Package

Please inspect any package you believe may have been damaged in transit by opening it in front of the courier.

  • In Case of Damage: If the product is damaged, have the courier prepare a "Damage Report" and do not accept the product.
  • Notification: Send the report and photos of the product to iletisim@onlinegiftbazaar.com as soon as possible.
  • Resolution: Once we receive the report, production and shipment of your replacement product will be prioritized.